Legal
Contact Us
Last updated: August 2026
Questions about your order, access, invoices or refunds? Our team is here to help. We usually reply within one working day.
Adarsh Nagar, Bondirbill, Dankuni, Hooghly - 712311, West Bengal, India
Monday - Saturday, 10:00 AM - 7:00 PM IST
Support scope
Write to us for payment and invoice queries, session or access links, bonus delivery, refund requests under our Refund & Cancellation Policy, and partnership or bulk enrolment enquiries. Please include your order ID and the email or phone number used at checkout so we can locate your purchase quickly.
Grievance officer
For unresolved complaints, write to contact@xscalemedia.com with the subject line "Grievance". We acknowledge grievances within 48 hours and aim to resolve them within 15 working days.