Refund & Cancellation Policy

1. Nature of the product

We sell digital educational content. Access, session links and bonus materials are delivered electronically immediately after payment, so the product is consumed the moment it is delivered.

2. Cancellation

You may cancel your order and request a full refund only if you write to us at contact@xscalemedia.com before the access credentials or session link have been delivered to you. Once access has been delivered, the order cannot be cancelled.

3. When we do issue a refund

• Duplicate payment: if you were charged twice for the same order, the extra amount is refunded in full.
• Failed delivery: if we are unable to give you access to the masterclass within 48 hours of a successful payment and cannot resolve it, we refund the full amount.
• Wrong product: if you were charged for a product you did not order.
• Cancelled programme: if we cancel the session entirely and do not offer a replacement session or recording.

Eligible refund requests must be raised within 7 days of the transaction date, with your order ID and payment reference.

4. When we do not issue a refund

• You changed your mind after access was delivered.
• You did not attend the session or did not consume the content (recording access is provided as stated on the sales page).
• You expected different content, or you did not get the business results you hoped for. This is an educational product and no result is guaranteed.
• Your internet, device, browser or WhatsApp/email settings prevented you from accessing the content.
• You provided an incorrect email address or phone number at checkout and did not inform us.
• You breached our Terms & Conditions, shared or pirated the content, or abused our team.

5. How to request a refund

Email contact@xscalemedia.com (or call +91 91113 53425 during Monday - Saturday, 10:00 AM - 7:00 PM IST) with the subject line "Refund Request", including your full name, registered email/phone, order ID, payment reference and the reason for your request.

6. Processing time

Approved refunds are processed within 5-7 business days of approval, back to the original payment method used at checkout. Depending on your bank, card issuer or UPI provider, it may take an additional 5-10 business days for the amount to reflect in your account. Payment gateway fees, applicable taxes and currency conversion charges may be non-refundable.

7. Chargebacks

Please contact us first before raising a dispute or chargeback with your bank. We are happy to resolve genuine issues directly. Fraudulent chargebacks may result in permanent termination of access and further legal or recovery action.

8. Contact

XScale Media
Adarsh Nagar, Bondirbill, Dankuni, Hooghly - 712311, West Bengal, India
Email: contact@xscalemedia.com
Phone: +91 91113 53425