Privacy Policy

1. Who we are

XScale Media, registered office: Adarsh Nagar, Bondirbill, Dankuni, Hooghly - 712311, West Bengal, India. Email: contact@xscalemedia.com. Phone: +91 91113 53425. This website is operated by XScale Media and is a part of its digital education and marketing services.

2. Information we collect

• Identity and contact data: your name, email address, WhatsApp/mobile number.
• Transaction data: order details, amount paid, invoice details, and payment status shared by our payment gateway (Razorpay). We never store your full card number, CVV, UPI PIN or net-banking credentials.
• Usage data: IP address, browser and device type, pages viewed, time spent, referring URLs and other diagnostic data.
• Communication data: your messages, support queries and feedback sent to us by email, WhatsApp or forms.

3. How we use your information

• To deliver the masterclass, session links, bonuses and related access.
• To process payments, issue invoices and prevent fraudulent transactions.
• To provide customer support and respond to your requests.
• To send service updates, reminders, offers and educational content (you can opt out any time).
• To analyse and improve our website, offers and advertising performance.
• To comply with applicable Indian law, tax and accounting obligations.

4. Cookies and tracking

We use cookies and similar technologies (including analytics tools such as Microsoft Clarity and advertising pixels) to understand how visitors use this page and to measure ad performance. You can block or delete cookies through your browser settings; some features of the site may then not work as intended.

5. Payment processing

Payments are processed by Razorpay and other PCI-DSS compliant payment partners. Your payment information is submitted directly to the gateway over an encrypted connection and is governed by the gateway's own privacy policy. We only receive a transaction reference, status and the billing details you provide.

6. Sharing your information

We do not sell your personal data. We share it only with: payment gateways, email/WhatsApp and course-hosting service providers, analytics and advertising platforms, professional advisors and auditors, and government or law-enforcement authorities where required by law.

7. Data retention

We retain your personal data only for as long as necessary for the purposes described above, and for as long as required to comply with legal, tax and accounting obligations. Transaction records are typically retained for up to 8 years as required under Indian law.

8. Data security

We use reasonable technical and organisational safeguards, including HTTPS encryption and access controls, to protect your data. However, no method of transmission or storage over the internet is completely secure.

9. Your rights

• Access a copy of the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data, subject to our legal retention duties.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, write to us at contact@xscalemedia.com. We respond to verified requests within 30 days.

10. Children

Our services are intended for users aged 18 and above. We do not knowingly collect personal data from children.

11. Third-party links

Our pages may link to third-party websites and tools. We are not responsible for their content or privacy practices; please review their policies separately.

12. Changes to this Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated "Last updated" date.

13. Contact us

XScale Media
Adarsh Nagar, Bondirbill, Dankuni, Hooghly - 712311, West Bengal, India
Email: contact@xscalemedia.com
Phone: +91 91113 53425
Business hours: Monday - Saturday, 10:00 AM - 7:00 PM IST